golf caddy GPS,Golf GPS
 
About Golf GPS
Q1. Are there any restricted areas I need to consider when using my Sonocaddie?
Q2. How can I track my driving distance?
Q3. Why is the distance of the course marker different from the distance measured by Sonocaddie?
Q4. Do I have to change my tactics to use Sonocaddie?
Q5. Why are the distances shown on Sonocaddie incorrect for each hole on this course?
Q6. May a Committee, by Local Rule, permit the use of distance-measuring devices?
About Sonocaddie Hardware
Q7. What do I do when my Sonocaddie is not detecting a signal?
Q8. Can I connect my Sonocaddie to other computer devices?
Q9. Will I lose my data when the power goes off on my Sonocaddie?
Q10. Why I can not use the functions of satellite imagery and video flyover?
Q11. What do I do if the touch screen is not accurate?
Q12. Can I take the SD card out? What the problems could be if I take the SD card out?
Q13. Why I always get the error message "SD card cannot be read" when I try to access "Preloaded Course" function on Sonocaddie unit?
About Membership and Download
Q14. Why I can not download the course data?
Q15. What do I do if my course is not on the database?
Q16. What should I do if the course data downloaded is incomplete?
Q17. What should I do if I failed to login V500?
Q18. Why I cannot login my V500 membership in the unit?
Q19. How do I change my membership email account?
About General Info and Warranty
Q20. Warranties and repair policy?
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Q1. Are there any restricted areas I need to consider when using my Sonocaddie?

Sonocaddie can be used on any outdoor golf course in the world, but is not recommend for places undercover. (e.g. driving ranges, indoor courses, etc.) Your Sonocaddie uses the global positioning satellite system, (GPS) and works best in wide, open spaces, regardless of weather. Please refer to the user guide for more details on restricted areas.

Q2. How can I track my driving distance?

Go to "Shot Track" function and simply press a button to record the beginning coordinates of your shot and the end coordinates of your shot and Sonocaddie will accurately calculate the shot distance. This is the ‘straight-line’ distance between the starting and end points and does not take the shape of the fairway or the shape of the shot into consideration. Please consult the user guide for more details.

Q3. Why is the distance of the course marker different from the distance measured by Sonocaddie?
1. First, please make sure that the distance unit either in Sonocaddie or the course is the same one. If they are different, please go to 'Settings' in main menu and select "Yard" or "Meter as the right unit.
2. Some courses measure the distances by using laser equipment. If the Green and Tee box are not at the same horizontal level, the yardage numbers could be different from the one of Sonocaddie. Most of Golf GPS devices measure the distance only in horizontal level, which is more useful for golfers than straight-line of laser unit.

support-faq_clip_image001

GPS Golf device measures the distance of 'C' is shorter the 'B' of laser equipment

3. Some courses measure the distance from tee box to the green along the middle line of fairway. For example, the distance on the tee mark or scorecard shows 410 yards, but Sonocaddie only shows 380 yards. Please see figure below.
support-faq_clip_image002
4. Touch Point technology in the V500 can be used to give a better measurement of the distance along the centerline of the fairway, if desired. You can touch any point to see the distance from you to that point- and from that point to the green.
Q4. Do I have to change my tactics to use Sonocaddie?

No. Sonocaddie provides all the information you need on the golf course (distance to greens, obstacles, hazards, driving distances, etc.) as well as a Scorecard function to calculate your scores. So, there's no need to change any your tactics.

Q5. Why are the distances shown on Sonocaddie incorrect for each hole on this course?

Please check the GPS reception on the GPS Status screen at the time to be sure you have at least 6 stable satellite signals. Also check the Settings menu (Wrench icon) to be sure the distance units (yard or meter) are correct.
In addition, the distance in GPS device is nothing related with the locations of tee boxes-The distance is calculated based on the difference between your position (the “apparent” position) and the known position. The apparent position is the moveable location of the GPS device which receives the signal.
The known position is fixed and is the coordinates, such as bunker and green, downloaded from the database of website. Therefore when you stand by the tee box (apparent position of GPS device you carry), the unit will calculate the distance between you and the green (known position).

Q6. May a Committee, by Local Rule, permit the use of distance-measuring devices?
According to R&A and USGA ruling - 14-3/0.5 Local Rule Permitting Use of Distance-Measuring Device Yes. A Committee may establish a Local Rule allowing players to use devices that measure distance only. However, the use of devices that gauge or measure other conditions that might affect a player's play (e.g., wind or gradient) is not permitted.
Q7. What do I do when my Sonocaddie is not detecting a signal?

The GPS unit must be used in open-sky areas and away from buildings (such as club house), deep forest, or cliff sides. Otherwise it won't receive GPS signals and will show nothing on the display. After power-up, a number/bar will appear on the upper-left corner of the screen, which is the number of satellites received. If showing "X", it means no signal.
In addition, it takes several minutes to receive stable signal after power-up even under on open-sky environment. If there is still no signal, please check your battery life (displayed on thescreen). As a last resort, try restarting your Sonocaddie.
If you are on the course, all distance numbers will automatically show on the screen. However the limit of displayed number is set to 999 yards. Therefore any distance beyond 999 yard will show 999 only. If the unit shows "─ ─" when the satellite is available, it means that the distance within 0~5 yards.

Furthermore, please make sure your downloading information with GPS information.
Note: "" this picture indicates this specific golf course has GPS information.
  "" this picture indicates this specific golf course has color layout.
  "" this picture indicates this specific golf course has satellite imagery.
  "" this picture indicates this specific golf course has video flyover.
Q8. Can I connect my Sonocaddie to other computer devices?

Apart from the computer systems approved by Sonocaddie, we do not provide any assurances, and advise against attempting to connect it to any non-approved devices.

Q9. Will I lose my data when the power goes off on my Sonocaddie?

All the data you store in your Sonocaddie will never be lost unless you edit or erase the data on purpose.

Q10. Why I can not use the functions of satellite imagery and video flyover?
Please check your membership/ credits status. Course package (credit) is required if you would like to download the Satellite Imagery and Video Flyover. Please refer to www.sonocaddie.com/V500/member.html for more detailed information.
Q11. What do I do if the touch screen is not accurate?
Please do the calibration from “Settings” and touch the center of Cross Mark to finish the calibration procedure. If the calibration is failed or your need further help, please contact us at sales@sonocaddie.com. We are pleased to help you.

Q12. Can I take the SD card out? What the problems could be if I take the SD card out?

In order to assure the quality and safety of the SD card, please do not take it out or put it in other device. If you have any problems with the SD card, please contact us at sales@sonocaddie.com. We are pleased to help you and answer your handheld golf GPS questions. (Note: Take the SD card out may cause the invalidation of warranty.)


Q13. Why I always get the error message "SD card cannot be read" when I try to access "Preloaded Course" function on Sonocaddie unit?

To slove this problem, please try to:
1. Reinsert the SD card. The card is under the battery, you will find it after you open the battery case.
2. If the problem can not be solved with (1.) method, please try to FORMAT and RESET the device. Pressing below three circled buttons at the same time to enter "Test Mode" , and please first run the format and then reset the device.
3. After reset completed, the device will be turned off automatically. Please reboot the unit to see if you can access the Preloaded Course now.

Q14. Why I can not download the course data?
1. V500 driver must be installed before you use V500 first time. If you haven’t installed driver yet, please install V500 driver at www.sonocaddie.com/V500/Support.html or via CD attached.

2. Please check your connection of USB cable and internet accessible. Insert the mini-end of the supplied USB cable into the USB port of V500 and then connect the other end of the cable to the USB port on your computer (note: internet connection is required.)

3. Please check your credits status. Course package (credit) is required if you would like to download the courses outside your country. Please refer to www.sonocaddie.com/V500/member.html for more detailed information.
Q15. What do I do if my course is not on the database?

You are more than welcome to request your home course data to www.sonocaddie.com to see if we need your help by sending us the most up to date course scorecard with course layout information on it. To request new courses, amend course data, and add scorecard or course name on our website, please click mappingV500@sonocaddie.com to request the courses information. There is no subscription fee of requesting course data. Requesting steps as below:
1. Email us the course information you want to play, including course name/address/website/scorecard/layout (if available)
2. Once receiving the information, we will check if the satellite images and course layout of the courses required are available in the database, and will email you the results.
Most of the time, we are able to map the course except when course change layout recently (thus our Satellite photo is not yet up to date) or our Satellite photo data is deem to old thus the data is not accurate enough (we feel the data needs to be within 5yd to be acceptable). Sometimes we need more information such as course layout from users to complete the mapping procedure. We will let you know if necessary. Of course, it would be great and efficient if you can provide us this information from the beginning. You could also map the course yourself by referring Sonocaddie user guide.


Q16. What should I do if the course data downloaded is incomplete?

Unstable internet connection may break the connection off and cause the course data downloaded incomplete. Please check your internet connection and download the course again.


Q17. What should I do if I failed to login V500?

1. V500 driver must be installed before login process. If V500 driver is not installed in your computer, please download and install the driver at www.sonocaddie.com/V500/Support.html or via the CD attached.
2. If the login process fails to connect continually, it is recommended to reboot your computer and try again.


Q18. Why I cannot login my V500 membership in the unit?

Please check if you have successfully installed the V500 driver in your computer? You can check the driver name on task manager by press Ctrl+Alt+Del to bring up and check if you can fund “DLAgentV25.exe” on the list?
If you still unable to get a connection, please kindly check if your computer has installed a firewall, if yes, please temporary disable it. And note that the internet connection might prevent the login as well. Please try to login in other internet connection such as your home internet connection.


Q19. How do I change my membership email account?

Please email sales@sonocaddie.com for further assistance.


Q20. Warranties and repair policy?
Guarantee

Your Sonocaddie comes with a 1 year guarantee form the original date of purchase.

Please retain your proof of purchase for verification purposes.

Within the guarantee period, any repair or replacement of the product will be covered by Sonocaddie at no charge for parts or labour.

To obtain "in warranty service" please email sales@sonocaddie.com.au for details of where to send the unit to, alternatively call our service centre on 07 3491 3363.

The above warranty does not cover any damage caused by accident, improper use, liquid damage, misuse or other human errors, and defects from installation and batteries. Our warranty service department will double check the item if the unit is valid for warranty service.

With invalid warranty service or period, purchaser will be notified of all the cost for parts, labour, and shipping cost. Therefore, please contact our warranty service department for further details.

Shipping for Online Purchases
Within Australia

* Shipping will usually take 72 hours (outlying areas slightly longer) from date of purchase and is free within Australia.

 
Returns Policy
Out of Box Failure (OBF)
In the unlikely event of your Sonocaddie being defective within the first 7 days of your purchase please email sales@sonocaddie.com.au to notify us that your unit is OBF and we will arrange for your unit to be replaced at no expense to you (provided our service department has checked the validity of such claim). Should your unit be faulty after the 7 day OBF period then the usual "Guarantee terms" as above will become relevant.
Refunds
No refunds are given by Sonocaddie
 
If you have further question about Sonocaddie or services, please feel free to contact us or email to contact us or email to sales@sonocaddie.com.au . We are glad to answer your questions and help you to know more about Sonocaddie